Best practices for protecting MSMEs financing clients

• Customers have the right to know the interest rates, fees and other costs they must pay.

• Customers should not bear the cost of the inefficiency of the financing institution, which must balance fair prices for products and services, with its attempts to reach a greater number of customers.

• Customers should not be given loans that exceed their ability to repay.

• Must treat clients in a fair, disciplined and respectful manner.

• Customers should have opportunities to present their opinions on products and services, and the financing institution should provide a clear complaint mechanism.

• The customer's personal information must be kept confidential, and must not be disclosed without the customer's prior permission.

• The customer's right to obtain a copy of the financing contract or a statement clarifying the conditions for granting financing, its charges and the dates of installments entitlements.

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